Imagine, you and three teammates standing in front of computers with customers lined up four and five deep in front of each of you. The branch hasn’t officially opened quite yet and you’re the manager responsible for this location.

You can see the customers in all four lines rolling their eyes and you hear them gasp for air with frustration because they are pressed to get to the job site. You have a dozen tickets piled up for delivery and the first one is supposed to be at the job site in less than hour from now. The phones keep ringing and you hear “Thank you for calling FIS Outdoor. My name is Paul, how can I help you today?” over and over again.

Most of us would say that is the beginning of a busy day! Great!

Inside however we might be a little nervous or stressed because we are not sure how exactly we are going to get through the day. Oh yeah, the day hasn’t even started yet.

Darren Hoffman has been in this situation nearly every day for the last 7,300+ days. His days started this way when he was working the counter in the Orlando branch and the days continued this way ever since he became the branch manager in Oviedo 17+ years ago.

Darren brings a level of consistent excellence in customer care to the Oviedo branch, starting back in 1999. His presence has helped to grow customer sales through his commitment to customer care. The Oviedo branch has developed into a top 5 location each month and has been so for more than a decade now.

Darren brings an aura of calm no matter the circumstance. Darren exudes confidence and possesses the expertise to help all customers needing professional landscape and irrigation support. Darren’s calm presence and leadership has absolutely helped to make the Oviedo branch a place the customers insist to go to. The Oviedo branch in not merely preferred by customers they “insist” to do business at FIS Outdoor, Oviedo.

Congratulations Darren on 20 years of dedicated service at FIS Outdoor!